+0207 629 0763   info@parklane.co.uk

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FAQs

Please find bellow a list of our frequently asked questions. The answer is revealed by clicking on the question.

1. Why Should I book direct with Park Lane Apartments?

When you make a reservation direct with us, the apartment providers, you are not a booking number. We are a small family at Park Lane Apartments and we like to reward our loyal guests.

2. How do I make a reservation?

Please select your dates and the type of apartment on our booking system, make the payment of the booking deposit and you will receive an instant booking confirmation. If you have any queries please contact us on info@parklane.co.uk

3. Do you charge a booking deposit?

Yes, we charge 25 % of the total for your booking as non – refundable booking deposit.

4. How and when do I pay for the balance ?

The balance is to be settled on arrival by cash or credit card.

If the balance is to be settled by bank transfer it has to be agreed with the office and it must be organised several days in advance. We still take credit card details on arrival to cover for any damage.

International Bank Transfer fees are to be settled by the guest.

5. What is the cancellation policy?

CANCELLATIONS:

You will be charged 10% of the total price if you cancel after reservation is made and a further 20% of the total price if the cancelation is made in the 60 days before arrival. In the unfortunate event of a NO SHOW or an EARLY DEAPARTURE you will be charged the total price for the stay booked.

You will be charged 10% of the total price if you cancel after reservation is made and a further 20% of the total price if the cancelation is made in the 60 days before arrival. In the unfortunate event of a NO SHOW or an EARLY DEAPARTURE you will be charged the total price for the stay booked.

6. Where can I collect the keys from?

Shaw House bookings: All keys are to be picked up from the House Manager at Shaw House, 6 Chesterfield Street, London, W1J 5JQ (View Map). The House Manager’s telephone number will be on your booking confirmation.

Clarges Street bookings: please phone the House Manager when you are 10 minutes away from the apartment so he can meet you outside the Clarges Street building. Should you be unable to contact the House Manager please make your way to Shaw House and ring the House Manager bell.

7. May I have an early check in? what is the charge?

Our Check in time is from 2pm.Occassionallysubject to availability, the apartment might  be ready earlier but we don’t guarantee this until your arrival. If you arrive before check in time and your apartment isn’t ready you can leave your luggage with our House Manager.

You can arrange for a ‘guaranteed early check in’ at a fee equal of half day’s rent. A guaranteed early check-in means that we block the apartment from the night before for your early access. This must be arranged with the office before arrival.

8. Can I have a late check-out ?

Our Check out time 11am.. A ‘confirmed late check out’ can be arranged , subject to availability, with the office at half day’s rent ( ie until 5 Pm)  If we don’t have anybody arriving into the apartment it may be possible to extend the check -out time for an extra hour. This must be arranged with the House Manager on the same day of departure.

9. Would you store my luggage if the flat is not ready and after check out?

The House Manager can store your luggage until your flat is ready. Same if you have a late flight.

It is not possible to leave your luggage with us overnight since we are not insured.

10. How often do you clean my apartment ?

Cleaning service is provided every day from Monday to Friday. Linen and towels are changed twice a week .

Cleaning service over weekends or bank holidays may be arranged in advance at an extra charge.

The House Manager can organise a car or a people carrier to pick you up or take you back to the airport at an extra charge. We would need your flight details, number of people and a contact number if you will have a mobile phone with you.

11. Who will assist me during my stay?

Our House Manager resides at Shaw House and his main duty is to assist our guests from 8am to 8pm. He is available for emergencies only after 8 Pm.

12. Are your apartments fully equipped?

All our apartments have been equipped and furnished as if they were our own home. You will find a fully equipped kitchen with kitchenware, coffee machine, washer/dryer, dishwasher, iron and ironing board., hairdryer , safe , dock station for your ipod, DVD player, etc.

13. Do you provide extra beds?

There is a double sofa bed in the lounge of every apartment for complimentary use for one guest but if you find this uncomfortable our House Manager can provide you with an airbed as an alternative.

14. Would you provide me with a baby cot and a high chair ?

Absolutely yes. Please request this when you make the reservation so it is in the apartment before your arrival.

15. What amenities do you offer?

We supply a complimentary starter pack for your arrival; a bottle of water, coffee, sugar, milk biscuits, a couple of dish washer tablets. We provide bathroom amenities from the White Company London.

16. Could I arrange for some groceries to be bought before my arrival?

If you provide our House Manager a short list of simple basic groceries that you may want us to buy before your arrival. We add the cost of your shopping to the invoice.

We don’t offer this service during your stay.

17. Can I request a particular apartment and which floor is my apartment on?

All our apartments are very similar. We are able to confirm a type of apartment and the property (i.eTwo  Bedroom at Shaw House ). We allocate an apartment to a reservationa day prior to arrival so unfortunately we cannot guarantee a particular floor or apartment since we don’t know in advance the apartment number or the floor it is on. Sometimes guests extend their stay or problems arise and we have to change the allocation so we prefer not to guarantee a request for a particular flat.

18. Is there a lift?

Yes, all our buildings have a lift.

20. Do you offer parking facilities?

We don’t offer parking facilities but there are a couple of National Car Parks nearby; Chesterfield House, Chesterfield Gardens, London W1J 5JU or Carrington Street, Mayfair W1J 7AF.

21. Is there an underground station close to the apartment?

Green Park tube station is within 3 minutes walking distance  to Clarges Street and 5 minutes walking distance  to our  Shaw House building .